Information Technology Reference
In-Depth Information
How to do it…
The first step to configure JIRA to process incoming e-mails is to set up the inboxes that
JIRA will use to poll e-mails from:
1. Navigate to
Administration
|
System
|
Incoming Mail
.
2. Click on the
Add POP/IMAP mail server
button.
3. Click on the
Test Connection
button, with the credentials provided, to make sure
JIRA is able to connect to the mail server. If the test is successful, click on the
Add
button.
After we have set up the mail inbox, we can set up what is known as mail handlers in JIRA
to poll and process e-mails. In this recipe, we will use the most common handler to create
and/or comment on issues from e-mail contents:
1. Click on the
Add incoming mail handler
button.
2. Enter a name for the mail handler.
3. Select
Support Inbox
from the
Server
drop-down list.
4. Set the
Delay
timer in minutes for how often the handler should poll for new e-
mails. Generally, you do not want to set the time too short.
5. Select the
Create a new issue or add a comment to an existing issue
handler.
6. Click on the
Next
button to configure the mail handler, as shown in the following
screenshot:
