Information Technology Reference
In-Depth Information
7.
As Figure 4-3 shows, alerts that don't match any of your configured rules will automati-
cally be created as incidents using the Operations Manager Incident Template.
FIGURE 4-3
Routing rules
On the Schedule page, select the frequency at which Service Manager will query the
Operations Manager server for alerts. You can also configure the connector so that
alerts within Operations Manager will be closed when the incident that relates to the
alert is resolved or closed in Service Manager. You can also configure Service Manager
to automatically mark incidents as Resolved if the incident that triggered the alert in
Operations Manager is closed. Figure 4-4 shows these settings.
8.
