Information Technology Reference
In-Depth Information
On the Alert Routing Rules page, click Add to add an alert routing rule. An alert rout-
ing rule allows you to specify which Service Manager incident template will be used to
create an incident based on an Operations Manager alert.
5.
In the Add Alert Routing Rule dialog box, shown in Figure 4-2, provide the following
information:
Rule Name The name of the alert routing rule.
Template The Service Manager incident template that will be used when creating
the Service Manager incident.
Criteria Type Here you can select the conditions that trigger the alert routing
rule. You can choose between the alert being generated by a specific Operations
Manager management pack, being generated by a specific computer or security
group, a custom field, or an Operations Manager monitoring class.
Select Alert Severity And Priority Allows you to specify the alert priorities and
severities that will trigger the alert routing rule.
6.
FIGURE 4-2 Alert routing rule
 
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