Information Technology Reference
In-Depth Information
vice Portal. Many organizations use the Self-Service Portal to allow users to submit their own
incident tickets as an alternative to contacting the help desk.
This functionality is only the tip of the iceberg. If you integrate Service Manager with other
System Center products, such as Operations Manager, Orchestrator, and Virtual Machine
Manager, you can offer services that leverage these products through the Self-Service Portal.
For example, you could create a service offering that:
■
Allows users to request and deploy virtual machines through System Center Virtual
Machine Manager, with the details of that request and subsequent deployment all
logged within Service Manager.
■
Allows users to put SQL Server databases into protection, or perform self-service
recovery by leveraging Service Manager integration with Data Protection Manager and
Orchestrator.
■
Allows users to trigger Orchestrator runbooks. Since runbooks can be created to per-
form almost any task within your organization's Windows-based infrastructure, you can
provide users with the ability, through the Self-Service Portal, to trigger any task for
which you can build a runbook.
The Self-Service Portal can be hosted on a separate computer from the Service Manager
server. One important thing to note is that you can only use SharePoint 2010 to host the
Service Manager 2012 R2 RTM self-service website. You cannot use SharePoint 2013 to host
the Service Manager 2012 R2 RTM self-service website. This is important as you cannot de-
ploy versions of SharePoint 2010 prior to Service Pack 2 on computers running the Windows
Server 2012 and Windows Server 2012 R2 operating systems.
MORE INFO SERVICE MANAGER SELF-SERVICE PORTAL
You can learn more about the Service Manager Self-Service Portal at
http://technet.
Dashboards give you a way of quickly displaying Operations Manager information. Dash-
boards allow you to see pertinent information “at a glance,” so that you can quickly ascertain
whether an event has occurred that requires important information. Dashboards allow you
to present multiple types of data in a single view. You can view dashboards in the Operations
Manager console, or by using a web browser when the dashboard is published to SharePoint.
When creating a dashboard, you can choose from one of the following templates, as
shown in Figure 2-40.
■
Column Layout
Column layouts consist of multiple columns of information.
■
Grid Layout
Grid layouts consist of multiple cells, each of which contains separate
information.
■
Service Level Dashboard
A service level dashboard allows you to display informa-
tion related to service level tracking.
