Database Reference
In-Depth Information
Getting ready
Before working with Service Manager reports, you must have already installed a Service
Manager Data Warehouse Management Server and registered it with the Service Manager
Server installation. You also need to ensure that the initial synchronization of the manage-
ment packs is complete and the ETL jobs have run. This process normally takes several
hours to complete. You also need to wait until all data warehouse jobs of the
cube process-
ing
type have finished. This ensures that the cubes have processed all the data.
You must have Microsoft Excel installed on the computer that you use to perform these
steps. The computer can either be the Service Manager Management server or a client with
the Service Manager console installed.
