Database Reference
In-Depth Information
How to do it...
In this section, we will demonstrate how you can access the out-of-the-box Service Man-
ager reports and OLAP cubes.
Using out-of-the-box Service Manager reports
Perform the following steps:
1. Navigate to the
Reporting
section of the Service Manager console.
2. Under the
Reports
node, you will see folders that contain predefined reports for
different types of Work Items and Configuration Items. Click on the
Incident
Management
folder.
3. You will see the built-in reports for incident management listed in the view. In this
example, we want to retrieve a list of all the incidents with a classification of hard-
ware problems. Click on the
List of Incidents
report and then on
Run Report
from the taskbar.
4. In the
Parameters
section, define any filters you would like to apply to the report.
For instance, under
Status
, uncheck the
(All)
option and select
Active
to display
only the active incidents, as shown in the following screenshot: