Information Technology Reference
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point Action Plan for institutionalizing the proposed shift in focus of ICT
design is therefore described in subsequent sections.
Fig. 8.1.
Action plan for shifting the focus of ICT design.
8.2.2 Identifying, Informing and Convincing Key People
This stage is crucial as it seeks to achieve 'buy-in' of people in key roles to
the concepts and values underpinning the engagement of citizens in ICT
design and development. Powerful communication and knowledge sharing
methods will be essential.
To ensure that citizen contributions inform the activities and decision-
making associated with ICT developments, widespread awareness of the
value and importance of citizen engagement is needed. This is especially
the case among the membership of relevant steering committees, project
groups, etc. where many key role holders/stakeholders have responsibility,
authority or influence over decisions. People with expertise in public par-
ticipation processes could be invited to promote such awareness and un-
derstanding.
To achieve such changes in mind set may need to be reinforced through
formal education and training. Understanding the need for a new approach
to design will be strengthened by an awareness of the theories and con-
cepts of the social sciences, from which the principles underpinning the
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