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Potential Goal
G
0
:
Goal
X
(g) = g
X
with g
X
⊆
Potential Expectation
B
1
:
Bel
X
(Can
Y
(
α
,p))
(Competence)
G
1
:
Will
X
(Can
Y
(
α
,p))
Potential Expectation
B
2
:
Bel
X
(<WillDo
Y
(
α
)>p)
(Disposition)
G
2
:
Will
X
(<WillDo
Y
(
α
)>p)
Core Trust
Figure 2.4
Mental Ingredients of the 'core trust'
In Figure 2.4 we simplify and summarize the kernel of trust as potential evaluation and
expectation for a potential delegation.
Notice that Competence, Willingness (Predictability), and also Safety are three necessary
components and
Dimensions
of trust and trustworthiness. This doesn't mean that in order to
trust
Y
(and possibly and eventually to decide to trust him)
X
should necessarily have a good
evaluation of
Y
's competence and of
Y
's willingness. As will be clear later, after introducing
the degree of believing as the basis for the degree of trust, trust is not a yes/no object; only a
trust decision eventually is a yes/no choice, and clearly needs some threshold. So
X
's trust in
Y
(evaluation of trustworthiness) must be just
sufficient
(and frequently just in a comparative
way) for taking a risk on him. Perhaps competence is perceived as rather low, but altogether
the positive evaluation and expectation is enough. Of course there might also be a specific
threshold for a given dimension: 'no less than this'; and in this case
X
must focus on this and
have an explicit perception or evaluation of it.
For example, we assume that we have a threshold of
risk acceptance
: although convenient,
we may refuse a choice which involves more than
a certain
risk. What we claim is just
that (explicitly or implicitly) these
dimensions
about
Y
's ability and know how, about his
predictability and reliability, about their safety, are there, in the very disposition to trust and
entrust
Y
.
2.2.6 Trustworthiness (and trust) as Multidimensional Evaluative Profiles
As we have seen, both while explaining the theory of
qualities
, and when analyzing the basic
constituents or dimensions of trust evaluation (
competence
and
willingness
), which can be
further decomposed and supported: Trustworthiness is not just a simple mono-dimensional
quality. It is the result of several dimensions. We can, for example, consider two rather
independent dimensions under the notion of
competence
:the
skills
or
abilities
of
Y
versus
his
know how
(knowledge of recipes, techniques, plans for)
19
; and other rather independent
dimensions around the
willingness
in social trust:
Y
's
concern
and
certainty of adoption
versus
his
persistence in intending
(Figure 2.5).
19
One can have a perfect knowledge about “how to do” something, but not be able to, since one lacks the necessary
skills and abilities; vice versa, one might in principle be able to successfully perform a given activity, but lack the
necessary “know how”: the instructions or recipes about how to do it.
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