Trust, Control and Autonomy: A Dialectic Relationship - Trust Theory: A Socio-Cognitive and Computational Model - page 196

External expected results of Control

Influences on
y's mind

Decision to
Delegate

foreseen
control

Action of
Control

Action of
Delegation

yes

no

Core Trust x y τ

Result of
positive
decision

Influence
of the
delegation
on the task

External (world)
factors

Execution of
the delegated
task

Decision elements

Preferences
Conveniences

Figure 7.6 The expectation about control results influences the decision of trusting

This form of control is essentially monitoring (inspection, surveillance, reporting, etc.), and
can work also without any possibility of intervention . Indeed, it necessarily requires that Y
knows about being surveilled . 11 This can be just a form of 'implicit communication' (to let the
other see/believe that we can see him, and that we know that he knows, etc.), but frequently the
possibility of some explicit communication over this is useful ( 'Don't forget that I see you!' ).
Thus, some form of intervention can also be necessary: and as a consequence there would be
a communication channel.

B) Safety, correction or adjustment control : preventing failure or damages
This control is aimed at preventing dangers due to Y 's violations or mistakes, and is
aimed in general at the possibility of having adjustment of delegation and autonomy of
any type ((Falcone and Castelfranchi, 2001), (Castelfranchi and Falcone, 2000b)). In other
words, it is not only for repairing but for correction, through advice, new instructions and
specifications, changing or revoking tasks, direct reparation, recovery, or help, etc.

For this reason this kind of control is possible only if some intervention is allowed, and
requires monitoring (feedback) run-time.
In general X believes that the probability of achieving g when it is possible to intervene -
Pr ∗ (achieve(g)) - is greater than without this possibility: Pr(achieve(g)) :

Bel X ( Pr ∗ ( achie

v e ( g )) > Pr ( achie v e ( g ))) (7.6)

11 It is also necessary that Y cares about X 's evaluation. Otherwise this control has no efficacy. A bad evaluation is
some sort of 'sanction', however it is not an 'intervention' - except if X can communicate it to Y during its work -
since it does not interrupt or affect Y 's activity.