Information Technology Reference
In-Depth Information
possible
violation or
mistake
g
Y's action
trust in Y's
action for g
trust that g
Figure 7.5
Trust in
Y
's action versus Trust in the final Result (achieving the goal)
More precisely and importantly in
X's
mind there is a belief and a goal (thus an expectation)
about this trust of
Y
in
A:
,τ
))
,τ
))
9
,
∧
,
Bel
X
(
Trust
(
Y
A
Goal
X
(
Trust
(
Y
A
(7.4)
And this expectation gives an important contribution to
X
's trust in the contractor.
X
trusts
Y
by believing that
Y
will do what is promised because of his honesty or because of
his respect/fear toward
A.
In other words,
X
relies on a form of paradoxical trust of
Y
in
A: X
believes that
Y
believes that
A
is able to control, to punish, etc. Of course, normally a contract
is bilateral and symmetric, thus the point of view of
Y's
should be added, and his trust in
X
and in
A
as for monitoring
X.
7.1.6 How Control Increases and Complements Trust
As we saw, in some sense control complements and surrogates trust and makes broad trust
notions (see Figure 7.3) sufficient for delegation and betting. How does this work? How does
control precisely succeed in augmenting confidence?
Our basic idea, is that strict-trust (trust
in Y
) is not the complete scenario; to arrive from
the belief that 'Brings
Y
about that action
α
(it is able and willing, etc.) to the belief that
'eventually
g
', something is lacking: the other component of the global trust: more precisely,
the trust in the 'environment' (external conditions), including the intervention of the trustor or
of somebody else.
Control can be aimed at filling this gap
between
Y
's intention and action
and the desired result 'that
g
(Figure 7.5).
However, does control only augment the broad trust? Not necessarily: the relationship is
more dialectic. It depends on the kind and aim of control. In fact, it is important to understand
that trust (also trust
in Y
) is not an ante-hoc and static datum (either sufficient or insufficient
for delegation before the decision to delegate). It is a dynamic entity (see Chapter 6 in this
9
As we said, here the use of the predicate 'Trust' is a bit inappropriate and misleading in a way. Actually, this is
not trust but 'fear' of
A
. We want here just to stress that the basic cognitive constitutents are the same: an
evaluation
and an
expectation
towards
A
. It just depends on the Goal implied by the expectation if this is fear or trust: it is trust
when
Y
is the trustor relying on
X
(and
A
); it is fear when
Y
is the trustee.
Search WWH ::
Custom Search