Dynamics of Trust - Trust Theory: A Socio-Cognitive and Computational Model - page 180

In this new picture (see Figure 6.18) X 's crisis of trust can be based on different causes:

i) due to a deeper analysis of her own beliefs about the reasons supporting Y 's willingness
and abilities, X can evaluate (analyzing better strengths and weakness of her beliefs) the
appropiateness of her previous judgment;
ii) due to a deeper analysis of her own beliefs about the appropiateness of the delegated
task to the achievement of the goal; in particular in the better analyzed and defined
context/environment ( X realizes that (given that context) action α does not achieve the

state p ; and/or p does not include/determine g X ).
iii) due to the decrease of the goal's value g X . In particular, the cost of delegation (in its
general terms, not only in economic sense) is not comparable with (is not paid from) the
achievement of the goal.

Again increasing and sophisticating the trust model we have the situation shown in
Figure 6.19.
In this new scenario it is not only the presence of Y (with his features deeply analyzed)
that is considered in the specific contex/environment, but also the availabilty of other potential
trustees ( Z , W in Figure 6.19). Their presence represents an additional opportunity for X
(depending from X 's judgments about W and Z and about their potential performances in the
specific environment) of achieving her own goal. In fact this opportunity can elicit X 's crisis

X's BELIEF

X's GOAL X's BELIEF

Y applies
in
context C

> will

Will

Abi

> ab

g X

X

> will
> ab

Will
Abi

=( ,p)

W

X Delegates to Y

Y

X

Z

W

Figure 6.19 X 's Mental Ingredients for Delegating to Y the task τ (considering also other potential

trustees)