Interacting with the EM12c Console - Expert Oracle Enterprise Manager 12c - page 114

■ Note oracle provides the PUBLIC role specifically for customization suitable for all users of the eM installation.

Configuration of Support Integration
Enterprise Manager is closely integrated with the My Oracle Support site available to all customers with a support
contract. It isn't uncommon to find customer sites that do not set up this integration, however. This is a significant
mistake. Fortunately, the Cloud Control menu bar makes the required tasks straightforward.
Configuring integration with My Oracle Support offers the following key advantages that will make your life
supporting Oracle significantly easier:

• Enhanced incident and problem reporting

• Access to the support knowledge base from within Enterprise Manager

• Patch lifecycle management

Integration with support requires the following to be set up, access from the OMS to the My Oracle Support site,
proxy configuration, and My Oracle Support credentials. In addition, you can optionally assign managed targets to
different customer support identifiers (CSIs) by linking them to an administrator account for that CSI.

Proxy Configuration
In most organizations, access to the Internet from the corporate network is controlled by the use of a proxy server.
This server is designed as an intermediary to both facilitate and control access to resources on the Internet. In this
case, the resources you require access to are the My Oracle Support web portal and the various Oracle and third-party
servers that provide services that Oracle customers can request as part of a support contract. In this section, you will
walk through a proxy configuration. If your organization has a proxy server that automatically authenticates users
via a Microsoft Active Directory domain, you will probably want to read the upcoming section “Using the NTLMAPS
Proxy” as a workaround.

Configuring Proxy Server Access
Complete the following steps to configure the proxy server:

1. Select Proxy Settings from the Setup menu. The screen in Figure 4-18 appears.