Management and Troubleshooting of Cisco Unified Communications Manager - CCNA Voice 640-461 - page 435

Exam Preparation Tasks

Review All the Key Topics

Review the most important topics in the chapter, noted with the key topics icon in the
outer margin of the page. Table 16-3 describes these key topics and identifies the page
number on which each is found.

Table 16-3 Key Topics for Chapter 16

Key Topic Element Description Page Number

List Troubleshooting steps 419

Topic IP Phone registration troubleshooting 419

Topic Generating CDR reports 427

Topic Generating system reports 430

Topic Describe Cisco Unified RTMT 432

Topic Describe the Disaster Recovery System 434

Definitions of Key Terms

Define the following key terms from this chapter, and check your answers in the Glossary:

troubleshooting, Call Detail Record (CDR), Call Management Record (CMR), Call Detail
Record Analysis and Reporting (CAR), Disaster Recovery System (DRS)