Information Technology Reference
In-Depth Information
b.
Create Action Plan.
Gather Facts.
Define the Problem.
Observe Results.
Consider Possibilities.
Implement Action Plan.
c.
Consider Possibilities.
Gather Facts.
Define the Problem.
Create Action Plan.
Implement Action Plan.
Observe Results.
d.
Define the Problem.
Gather Facts.
Consider Possibilities.
Create Action Plan.
Implement Action Plan.
Observe Results.
2.
Rob is having problems with his IP Phone. It isn't working. Rob says he has tried “fid-
dling with a few things on the phone.” Where should you begin troubleshooting?
a.
Examine CUCM to see if the phone is registered.
b.
Verify that the DHCP server is active, reachable from Rob's phone, and has ad-
dresses available.
c.
Verify that the TFTP service is running on the CUCM.
d.
Verify that the local settings on Rob's phone are correct.
e.
Verify that the switch configuration is correct.
3.
Greg is an end user in the Engineering department. He has done some reading on the
Internet, and has learned that there is a Unified Reporting tool he can use to run re-
ports. However, he phones you to tell you that he can't run any reports because he is
denied access to the web page. What action will allow Greg to run reports?
a.
Modify the permissions on the Unified Reporting web pages to allow Greg access.
b.
Give Greg a copy of Crystal Reports and the Platform Administration account.
c.
Install the RTMT on Greg's PC.
d.
Make Greg a member of the Standard CCM Super Users Group.
e.
Tell Greg he is not allowed to run reports.
4.
The CAR Reporting tool allows three types of users to access reports: Administra-
tors, Managers, and Users. What defines a report user as a Manager as opposed to
just a User?
a.
Their account is referenced in the Manager User ID field of another User's account.
b.
Their account is a member of the Standard CAR Manager Users Group.
c.
The
Manager
checkbox is selected in the CAR User Configuration page.
d.
Managers log in to a different CAR Reports tool than users do.
