Information Technology Reference
In-Depth Information
CHAPTER 16
Cisco Unified Communications Manager (CUCM) is a large and complex application and,
in most deployments, it is considered “mission critical,” which means that when trouble
happens, it is important to be able to find out what is wrong and fix it quickly. A solid
troubleshooting methodology will help you keep your head when everyone around you is
losing theirs.
The “Do I Know This Already?” quiz allows you to assess whether you should read this
entire chapter or simply jump to the “Exam Preparation Tasks” section for review. If you
are in doubt, read the entire chapter. Table 16-1 outlines the major headings in this chapter
and the corresponding “Do I Know This Already?” quiz questions. You can find the an-
swers in Appendix A, “Answers Appendix.”
Table 16-1
“Do I Know This Already?” Foundation Topics Section-to-Question Mapping
Foundation Topics Section
Questions
Describe How to Provide End-User Support for Connectivity and
Voice Quality Issues
1-3
Describe CUCM Reports and How They Are Generated
4
Describe CUCM CAR Reports and How They Are Generated
5-8
Describe Cisco Unified RTMT
9
Describe the Disaster Recovery System
10
1.
Cisco defines a series of steps in the process of troubleshooting. Which of the fol-
lowing lists those steps in the correct order?
a.
Gather Facts.
Define the Problem.
Consider Possibilities.
Create Action Plan.
Implement Action Plan.
Observe Results.
