Information Technology Reference
In-Depth Information
Cisco Unified Serviceability (https://<ip-address>/ccmservice)
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Cisco Unity Connection Serviceability (https://<ip-address>/cuservice)
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Cisco Unified Operating System Administration (https://<ip-address>/cmplatform)
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Disaster Recovery System (https://<ip-address>/drf)
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Command-Line Interface
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Cisco Unity Connection Administration
The CUC Administration interface uses a tree structure similar to the Windows Explorer,
making finding and navigating to the desired page easy. The main menu items are de-
scribed in the following sections; more detailed information is presented in Chapter 13,
“Voicemail Integration with Cisco Unity Connection.”
Users:
Provides access to the local user database to create or edit users. User import
and synchronization menu options are also listed here.
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Class of Service:
Defines the features available to the user, including Licensed and
Advanced features, and may apply other user interaction limits. Class of Service is a
flexible and powerful method of controlling users' interaction with CUC, particularly
for licensed features. There is no limit to the number of Classes of Service that can be
created, making it possible to build a diverse and specific range of Classes of Service
to cover any combination of requirements.
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Templates:
Provide a way to define common settings for Users, Contacts, or Call
Handlers. When creating a new one of these three types of object, selecting the ap-
propriate template applies all but the individually specific information for each ob-
ject, making the process faster and more accurate.
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Contacts:
A System Contact is an account that provides interaction with CUC with-
out an associated mailbox. Perhaps a consultant works in a customer office and inter-
acts with customer team members on a daily basis, but has a mailbox on the system at
his consulting firm's corporate office. A System Contact can provide a directory en-
try for CUC users to send messages to, with the messages being relayed to the con-
sultant's mailbox at the corporate office.
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Distribution Lists:
Allow one message to be delivered to multiple users. As many
distribution lists as needed can be created. A Class of Service setting can prevent
users from sending to System Distribution Lists.
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Call Management:
Defines Call Handlers. Call Handlers are the foundation struc-
tures of CUC and can be configured to answer calls, play greetings, route calls, and
take messages. Specialized call handlers include
Directory Handlers
, which allow a
caller to search the directory and either call or leave a message for the selected user,
and
Interview Handlers
, which interact with caller by playing a series of recorded
questions, then collecting the answers in a single message.
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Message Storage:
Allows mailbox quotas to be set, enforcing limits on mailbox
size to prevent running out of disk space.
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