Information Technology Reference
In-Depth Information
Call Pickup
Call Pickup allows several users to answer incoming calls as a group. If one member of a Call Pickup group receives a call, any
member of that group can pick up the call.
There are several types of Call Pickup configuration, including the following:
■
Call Pickup:
Allows users in a group to pick up calls received on any other phone within the group. Users press the Call
Pickup button or PickUp softkey to take advantage of this feature.
■
Group Call Pickup:
With this feature, users can accept calls from any call pickup group, including their own. Users press the
Group Call Pickup
button or Gpickup softkey and dial the group number to receive group calls.
■
Other Group Call Pickup:
In this case, several groups are associated, and when a call is incoming, CUCM forwards the
call to an associated group (assuming there is more than one associated group) in order of priority. Users press the OPickup
softkey for other group Call Pickup.
You can configure a Call Pickup Group by going to
Call Routing, Call Pickup Group
in Cisco CUCM Administration.
Phone Settings
Cisco CUCM supports a variety of phones. Their configuration and settings are described in this section.
Cisco IP Phones
Cisco IP phones can be manually added in Cisco CUCM Administration (
Device, Phone, Add New
), they can be added using
the Bulk Administration Tool (BAT), they can be added using the Tools for Autoregistration Phone Support (TAPS), or they can
autoregister with CUCM.
