Information Technology Reference
In-Depth Information
IPMA
Cisco IP Manager Assistance (IPMA) is an application that allows managers and assistants to work more efficiently together by
allowing assistants to handle managers' calls. When using IPMA, an assistant can manage calls and perform a variety of tasks, such as
call transfer, answer, divert, and hold. An assistant uses a desktop client to monitor managers' calls.
There are two different IPMA modes of operation: proxy-line support mode and shared-line support mode.
Proxy-line support mode is available in Cisco CallManager 3.3 and later. When using this mode, calls made to managers are
intercepted and redirected to an assistant or targets based on call filters.
Proxy-line support mode requires the use of two call search spaces, three partitions, translation patterns, and route points, which can
be configured using the Cisco IPMA Configuration Wizard. This wizard also creates templates for the IPMA manager phone, the
IPMA assistant phone, and other phones using the Bulk Administration Tool (BAT).
CUCM 4.x supports additional functionality, such as barge, call join, and direct transfer.
Shared-line support mode is available in Cisco CUCM 4.0 and later. Shared-line support mode allows the manager and assistant to
share a primary line (and directory number), and because of this, there is no requirement to configure call search spaces, partitions,
translation patterns, and route points.
Call Park
Call Park is a relatively simple feature that enables one user to place a call on hold and another user to then retrieve that call.
To use Call Park, a user must press the Park softkey, a Call Park number is displayed, and a second user can then dial that number to
retrieve the call.
You can configure Call Park by going to
Call Routing, Call Park
in Cisco CUCM Administration. It is possible to configure a single
Call Park number or range of Call Park numbers.
