20.4.
The creation of TQC means that the values, attitudes and competencies of people can be influenced permanently through appropriate training and development efforts.
Establishing standards, testing and certifying compliance to established standards (ISO-9000) is the first step in the journy towards achieving total quality.
Total quality is management science. Standards and standardisation, quality system certification and inspection, measurement systems, testing laboratories, their accreditation and calibration services, production and supply of standard reference materials, etc., are all important building blocks.
Total Quality Culture (TQC) (Metrology)
Next post: Preachings of TQM by Renowned Personalities (Metrology)
Previous post: Objectives of TQM , (Metrology)