Geoscience Reference
In-Depth Information
technological, organizational, or human capital initiatives, such as those followed by
other high-reliability, safety-critical distributed systems. Such activities provide critical
benchmarks against which to measure performance over time, and could provide
opportunities to reward and incentivize desired performance and behavior across the
tsunami warning system.
Recommendation:
NOAA/NWS and the TWCs should undertake ongoing, joint or NOAA-
wide, continuous process improvement activities for their functional, technological,
organizational, and human capital initiatives, including the following:
•
developing measures of performance and benchmarking individual, organizational, and
technical performance against industry and agency metrics,
•
identifying areas for improvement,
•
setting short- and long-term performance goals,
•
developing reward and incentive systems for such goals, and
•
celebrating TWC and agency accomplishments as performance improves, in order to
raise the level of TWC performance to that expected of a high-reliability organization.
