Information Technology Reference
In-Depth Information
interactions are intrinsically asynchronous. Also, systems can be classified, depending on
their provider, as either internal or external third-party interactions.
Human interactions can be classified depending on the people involved in executing them.
They can be performed by a specific role or group of roles within a company or domain,
just one specific person, or maybe specified through a specific variable in the process.
Examples of this classification would be the call center group of a company, customers,
third-party users, and so on.
It's important to understand that these classifications are not important from the process
engine perspective. All the engine will deal with is a name mapping of a particular group
of activities to their implementation. The classification is useful mostly from the point of
view of maintenance and documentation, which helps to know the ownership of each ap-
plication/system in order to understand how the interaction will be made.
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