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You're briely taken aback, but decide to suppress the immediate urge to reply
that UX should have been given the opportunity to run usability tests before the
Novix purchase. You opt to utilize a more proactive approach: “Well, we could
conduct an online usability study on our current search engine. We'll use an
unmoderated study to get the sample sizes much higher than we would get with a
standard usability test.”
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