Information Technology Reference
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the company should have adopted and followed rather obvious
product development directives “to have very clear and well de-
fined targets and [to] stop on these targets. Don't make them
move. Freeze them and say: this is all we're going to do and until
this is done we are not going to do anything else. If we cannot
sell this product at that point, we fail. Adding bells and whistles
to it, if nobody is interested, doesn't get you anywhere.” While
some of these additional projects were justified (the
MCM
/70
had to be able to work at least with a printer, and plans had
to be made for the next generation of
MCM
computers), other
initiatives, such as plans for protecting the
MCM
/70 from third-
party plug-in peripherals, could have been rescheduled or con-
tracted out, or had their rationale re-evaluated.
The case that perhaps best illustrates how
MCM
's business
strategy lost its focus is the contract which
MCM
signed with the
TCF
company in mid-1973. According to that contract, worth
$35,000 in seed money,
MCM
was to develop a small but com-
plete computer business system comprised of the
TCF
computer
(referred to as the
MCM
/170 in
MCM
's internal documents), a
display, and a printer, as well as floppy disk and cassette storage
systems. At first, the
TCF
contract was seen as an opportun-
ity to develop an
MCM
computer business system around the
MCM
/70 without much effort. However, in the first months of
1974, it become evident that the
MCM
/170 could not possibly
emerge from the
MCM
/70 hardware.
In March 1974, Michael R. Day,
MCM
's manager of oper-
ations, made a significant effort to properly assess the company's
prospects regarding the
TCF
contract. The result of his study,
distributed to management personnel as a memo entitled
Why
we should abandon the
TCF
project
, was a critical look at both
the
TCF
project and the company's overall business plan. “From
the first, I have been skeptical of our ability to complete the
[
TCF
] contract while at the same time pursuing our
MCM
/70,”
began Day. “Now, ten months and minimal progress later, I see
no reason for changing my mind.”