Database Reference
In-Depth Information
Oracle troubleshooting tools
Oracle provides several troubleshooting tools for helping you and Oracle support to
solve issues within systems. You can open an SR ticket with Oracle support at
ht-
Oracle Remote Diagnostics Agent
Oracle Remote Diagnostic Agent
collects diagnostic data (around 150 GB) that
helps Oracle support to troubleshoot the issues. It is a set of diagnostic scripts writ-
ten in Perl by Oracle that collects configuration and diagnostic data for Oracle sup-
port. It isusuallyinstalled asapart ofSOA Suite install. Execute
/rda.sh
(forLinux)
or
rda.cmd
(Windows) for collecting the diagnostic data. The output will be a set of
HTML files that will be stored in the default directory
/rda/output
. It is a leading
practice from the Oracle Support team to request the diagnostic data for your imple-
mentations.
As shown in the following screenshot, locate the
rda
executable file from your SOA
directory and execute it for collecting the RDA output. You can upload the files to
