Database Reference
In-Depth Information
Appendix B: CRM
industry Analysts
The CRM industry has many consultants and analysts whose sole responsibility is CRM research
and reviews. These consultants can provide detailed reviews of any reputable CRM solution on the
market. Suggested CRM experts are as follows:
◾
ISM-Information Systems Management, Inc
.:
It
awards the Top 15 CRM Solutions annually.
This award is considered the
Oscar Awards
of the CRM industry.
◾
Patricia Seybold Group
: The Patricia Seybold Group is customer-centric executives' first
choice for strategic insight, technology guidance, and e-business best practices. Founded in
1978 and based in Boston, Massachusetts, the firm offers customized consulting, strategic
research, and executive coaching.
◾
META Group
: META Group helps companies make technology (IT) decisions by providing
research and analyst consultation relevant to their specific business needs. META Group
Offers advisory services, consulting/benchmarking, and access to various IT publications.
META Group addresses the latest technologies, industry trends, and business challenges
◾
OVUM
: Ovum is an independent research and consulting company, offering expert advice
on IT, Telecommunications, and E-commerce.
◾
Giga Information Group
: Giga Information Group provides research, advice, and coaching
on technology for e-business. Giga helps clients make strategic decisions about the technolo-
gies, people, and processes needed to excel in the new digital economy.
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