Database Reference
In-Depth Information
ii
iiSAP CRM APPLiCAtionS
This part has four chapters, which cover respectively the four main components of the SAP CRM.
Chapters 8 and 9 are on the heart of the SAP CRM system—the various application modules
catering to the customer-facing or front-office-related functional requirements of different areas
of the enterprise. Chapter 10 is on SAP CRM's operating environment and related products.
Chapter 11 is on SAP NetWeaver, which is the complete development and operating environment
w it h i n S A P.
Chapter 8: SAP CRM Enterprise Applications
Chapter 9: SAP E-Business Applications
Chapter 10: SAP CRM Application Environment
Chapter 11: SAP Tools and Programming
SAP CRM did not develop in isolation from the IT industry in general. The design and architec-
ture of SAP CRM picks on the best of development in IS/IT in the latter half of the twentieth
century. At relevant stages, we have taken the opportunity to highlight the connections with par-
allel development in software development technologies and methodologies to make the context
of several outstanding features available in SAP more meaningful.
