Database Reference
In-Depth Information
SAP Partner Academy's technical and Functional courses provide comprehensive train-
ing for the entire implementation team. SAP's courses are designed to get a team up to speed
quickly and efficiently, some of which are
a. Using SAP CRM
b. SA P NetWeaver
c. SAP Tools and Programming
d. SAP Enterprise Applications:
i. SAP CRM Marketing
ii. SAP CRM Sales
iii. SAP CRM Service
iv. SAP CRM Interaction Center
2. SAP CRM Installation : This basically involves installing the base license and designing
the system landscape including the SAP NetWeaver Server, the SAP CRM Enterprise
Applications, and the SAP development environment for ABAP and Java.
3. Implementation : For the SMEs, SAP CRM recommends the Accelerated SAP (ASAP)
Methodology (see Section 6.8.1 “Accelerated SAP (ASAP) Methodology” and Chapter 13
“SAP ASAP Methodology”). It consists of the following five stages:
a. Project preparation
b. Business blueprint
c. Realization
d. Final preparation
e. Go live and support
6.10.2 Post-Implementation
The post-implementation phase involves instituting support and services such as the SAP CRM
Interaction Center. Following the implementation of the base components, other components
such as SAP BI and SAP HANA Workflow can be implemented.
For effective SAP CRM operations, training of implementation team and user personnel is
essential.
6.11 SAP CRM Support
Support includes various measures or activities that are undertaken to ensure availability in terms
of the application functionality or continued functioning of the system.
It deals with design, organization, and operation of a help desk or a call center for the SAP users
within the company. Users can register their complaints and queries and get specific responses
that can be implemented by the end users with the help of the super users in their respective
departments.
Hardware availability is ensured by various measures, such as disaster recovery systems and
archival of data.
6.12 SAP CRM Deployment
After SAP CRM goes into production at the pilot site, it is important to have scheduled the focus
to immediately shift to the other sites. In fact, at those other sites, certain activities, including
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