Database Reference
In-Depth Information
6.6.2 Materials
The material inputs needed would be
1.
Hardware
: Servers (database, application, data warehouse, communications, network,
e-mail, and so on) and client PCs
2.
Networking
: Hardware and software
3.
Software
: CRM, front-end GUI software, data warehouse, DBMS, operating system, office
automation systems, and so on
4. Project Office and SAP CRM Center infrastructure
6.6.3 Manpower
The manpower resources essential are
1. Executive management
2. Senior officers
3. Technical personnel
4. System administrative and support personnel
5. Office administrative and support personnel
6. Super users
7. End users
6.6.4 Time Period
The duration of a SAP CRM project for SMEs might range from 4 to 9 months.
6.6.5 Information
The significant input is the documentation of the business process for the whole of the enter-
prise. This includes documentation on each process, including inputs, outputs, duration, labor,
frequency, processing, purpose, interfaces, initiator, and supervisor.
6.7 implementation environment
The implementation environment consists of several components as listed:
◾
SAP CRM Applications
◾
SA P NetWeaver
◾
SAP Tools and Programming
−
ABAP Custom Development
−
Java Custom Development
We discuss these in Chapters 8 through 11.
