Database Reference
In-Depth Information
4.6.2 Script and Stress Test Reports
The results of the script test and stress test reports could also be included as one of the character-
istics for comparing the CRM systems. This should be considered if the test results vary widely
among the various CRM systems.
4.6.3 Recommendation Report
The report on the recommendations for the CRM submitted to the company's management
should include the following:
◾
The advantages and disadvantages of the selected CRM system. This would be based on the
information collected on evaluation criteria presented in the earlier chapter.
◾
A detailed profile of SAP CRM is presented in the next chapter; by the end of this chapter, it
will be clear as to why SAP CRM is a clear winner among all other CRM systems available
on the market today.
◾
The CRM systems comparative chart.
◾
The estimate of cost and benefits for the implementation of the CRM. This would be based
on the information collected in Table 4.4 for costs of the requisite hardware, system soft-
ware, CRM software, networking software, installation, training, yearly maintenance,
implementation consultancy services, travel, communications, and so on.
◾
The implementation project schedule with dates of key milestones. An overview of a SAP
CRM implementation project is discussed in Chapter 6.
◾
A recommendation for the approval by the management.
4.7 Summary
In this chapter, we saw the methodology for selecting the CRM package most suitable to the
requirements of a company. In the later part of the chapter, we discussed the preparation of the
CRM systems comparative chart and the final recommendation report. In the following chapters,
we talk about SAP CRM and its Enterprise and e-Business Applications products. We will talk
in sufficient detail about the architecture, structure, and design of SAP CRM to understand the
comprehensiveness and complexity of this system. Chapters 5 through 11 will amply demonstrate
why SAP is now the leading CRM product on the market. It will also substantiate to a great extent
our claim that SAP CRM will be the CRM system of choice for any customer-centric enterprise
of the twenty-first century.