Database Reference
In-Depth Information
table 4.4 (
Continued
)
evaluative Comparison of CRM Systems
CRM System Characteristics
Weighting
Factor
SAP CRM
Rating
Score
Oracle
Siebel CRM
Rating Score
Salesforce
Rating
Score
Aptean
Rating
Score
Ease of performance tuning
Ease of user management
Security and authorization
Backup and disaster recovery
Availability
Resource requirements
Total score
Financial
System costs
Hardware, system software,
and networking
Base license
Enhancements
Third-party solutions
Site preparation
Installation
Services
Staffing
Training
Implementation
consultancy
Documentation
Travel
Communications
Maintenance
Spread of investment
Total score
Grand total
