Database Reference
In-Depth Information
table 4.3 ( Continued )
Comparison of CRM Systems a
Microsoft
Microsoft
Dynamics
CRM, Yammer,
Skype
NetSuite
NetSuite CRM,
SuiteCommerce,
Retail Anywhere
Pegasystems
Pega CRM
Sage
Sage CRM,
SalesLogix
SugarCRM
Sugar
Enterprise
Functionality
Sales Force Automation (SFA)
Account and contact management
x
x
x
x
x
Opportunity management
x
x
x
x
x
Social sales b
x
x
x
x
x
Sales analytics
x
x
x
x
x
Marketing Automation
Campaign management
x
x
x
x
x
Lead management
x
x
x
x
x
Social marketing c
x
x
x
x
Marketing analytics
x
x
x
x
Customer Service and Support (CSS)
Issue/case management
x
x
x
x
x
Feedback management
x
x
x
x
Social customer support d
x
x
x
x
CSS analytics
x
x
x
x
x
Customer Experience Management
Personalization
x
x
Social and real-time communication
x
x
x
x
x
Rich media support
x
Customer experience proile e
x
x
x
x
Field Service Management
E-commerce
x
Partner Relationship Management
x
x
x
Global Business Managementf f
x
x
x
x
x
Social Business Platforms
x
Product technology
Mobility
HTML5
x
x
x
x
Native apps
x
x
x
x
Delivery Model
Cloud
x
x
x
x
x
On premises
x
x
x
x
Hybrid
x
x
( Continued )
 
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