Database Reference
In-Depth Information
Item
No.
Description
Available Conigured Upgraded Third
Party
Absent
12.
Does the CRM enable evaluating performances of individual channels on selected
measurement criteria?
13.
Does it provide maintaining a repository for performance objectives against these
Channel Partner agreements and provide performance analysis?
14.
Does the CRM provide for ready read-only access to a Channel Partner and write
access to the enterprise Product Catalogs and related information?
15.
Does the system provide for management of external information from external
sources such as governmental regulations, service bulletins, documents, and
spreadsheets?
16.
Does it provide for electronic distribution of collateral materials (including product
and pricing information) through fax on demand or automated voice response?
17.
Does the system enable online product-related information accessible to
employees and channel partners in the form of their choice, viz., audio, video, or
multimedia?
18.
Does the CRM support forecasting of sales by product, customer segment, and
promotional campaign and track the actual sales results against the forecast by
sales region, sales manager, sales person, or any other user-deined criteria?
19.
Does it trend actual, campaign management, advertising, and sales events and
identify potential future shortfalls?
20.
Does it track variance on sales discounts, margins, etc., as well as identify any
correlation between compatible and/or mutually exclusive products and services?
21.
Does the system predict the most effective sales method for a particular market,
product, and/or promotion?
