Database Reference
In-Depth Information
table
3.8
CRM evaluation: Standards and Documentation
Item
No.
Description
Available Conigured Upgraded Third
Party
Absent
1.
Does the package have standard documentation that is available online and in
printed form?
2.
Does the package provide documentation on the system's functionality, technical
design, and operating environment?
3.
Is the documentation easily referenced?
4.
Does the system provide extensive cross-referencing facilities?
5.
Does the system provide the capability to automatically change the relevant
documentation when making modiications in the system, such as tables, ields,
screen formats, and report layouts?
6.
Does the user documentation have clear representations of menus, screens, and
so on?
7.
Does the system provide the ability to prepare relevant training material on the
modiied system?
8.
Does the system describe the programming standards and procedures in suficient
detail to establish conformity and make documentation easy?
9.
Does the system enable easy maintenance of the modiications in the system as
well as the corresponding documentation?
