Database Reference
In-Depth Information
table 3.6
CRM evaluation: Modiication and Maintenance issues
Item
No.
Description
Available Conigured Upgraded
Third
Party
Absent
1.
Can the system function on an as-is basis without modiication?
2.
Can the users change the administrative procedures to suit their requirements?
3.
Are all the system requirements deined through parameters and tables, making
modiications easy to accomplish?
4.
Does the vendor inform about other customers that have made similar
modiications that may be available rapidly?
5.
Are customers advised of outstanding problems that other users have discovered?
6.
Are new releases available regularly and automatically to all the purchasers?
7.
Can a system dump be sent to the vendor for review?
8.
Does the vendor provide on-site support and maintenance?
9.
Will the vendor support an installation that has the package modiied by a
customer?
 
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