Database Reference
In-Depth Information
Item
No.
Item Description
Available Conigured Upgraded Third
Party
Absent
42.
Does the system help in guiding through the coniguration system?
43.
Does it have a change management system?
44.
Does the system have facilities to control the release of new or changed programs
into production?
45.
Does it have a version management system?
46.
Does it have a security and administration system?
47.
Does the system provide for deining and maintaining access proiles and
passwords?
48.
Does it have an audit management system?
49.
Does it have a disaster recovery system?
50.
Does the system provide automatic recovery procedures?
51.
Does it have an archival management system?
52.
Does it have a communications management system?
53.
Does the package support the following communications channel: telephone, Web,
Fax, E-mail, Dial-up Modem, Interactive Voice Response (IVR), Wireless/PDA,
and so on?
54.
Does the package have the capability to handle and route inbound and outbound
faxes to selected destinations/groups/users?
55.
Does the system have a Computer Telephony Integration (CTI) architecture based
on Telephony Application Programming Interface (TAPI), Java Technology
Application Programming Interface (JTAPI), and CallPath Services and Telephony
Architecture (CSTA)?
