Database Reference
In-Depth Information
17.
Does it have an open architecture with adherence to worldwide standards?
18.
Is it based on nonproprietary technology? Can it work on standard hardware
and operating system platforms?
19.
Does it follow standard protocols and interfaces? Can it interface with legacy
and other systems like ERP, SCM, CRM, EDI, and CTI?
20.
Does the source code made available along with the system?
21.
Is it accessible for making modiications? How will modiications and
corrections be made?
22.
Will modiications of the CRM be necessary to obtain eficient and effective
operations?
23.
Will the CRM markedly affect other user services?
24.
How easy is it to conigure the CRM to the speciic requirements of a
company quickly and simply?
25.
Does the system enable the uploading of data from the legacy systems used
by the enterprise?
26.
Does the system have utilities for doing the data conversion? What is the cost
of such utilities?
27.
What is the development status of the product? Is it slated to go through a
major revamping or major additions?
28.
Does the package contain current technological features?
29.
What is the enhancement and upgrade strategy of the product?
30.
How many releases or upgrades have been introduced in the last 2 years?
31.
How often are the new releases introduced?
32.
Did the releases meet the customers' schedule?
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