Database Reference
In-Depth Information
Item
No.
Description
Available
Conigured
Upgraded
Third
Party
Absent
1.
How many actual package users are there?
2.
How many years have they been using the package? How many locations has
the package been operational?
3.
Have the users been satisied with the package?
4.
Can the vendor provide references of companies where the CRM under
consideration is in operation?
5.
Can the vendor provide details of installations at these customer sites?
6.
Can the vendor provide professional references who can be contacted in
these companies?
7.
Can the vendor arrange a visit to one or two sites where the package has been
operational? Can this visit include detailed demos and a review of
experiences, operations, and problems?
8.
Is the package user friendly?
9.
What is the product map? Is it comprehensive?
10.
Does it cover all functions of a CRM?
11.
How scalable is the CRM in terms of the number of users that can be
supported as well as its ability to be deployed as a company-wide solution?
12.
Does it follow the principle of one-point data entry?
13.
Does it have a centralized database for enterprise data?
14.
Are the transactions updates done in batch or online mode?
15.
Can it be integrated? Can its modules work in a stand-alone mode?
16.
How easy is it to integrate with third-party systems and solutions?
