Database Reference
In-Depth Information
Item
No.
Description
Available Conigured Upgraded Third
Party
Absent
1.
How long has the CRM under consideration been sold by the vendor in the market?
2.
Has it been developed in-house or acquired? Is the core development team still
with them?
3.
What is the gross annual turnover and proit of the company? What is the ratio of
sales to support revenue?
4.
How long has the vendor been in the packaged solution market?
5.
What is the installed base of this CRM?
6.
What are the hardware and operating systems that it is currently available on?
7.
How are they distributed: industry-wise or location-wise?
8.
What is the geographical spread of the vendor's development, sales, and support
ofices?
9.
How many employees does the company have in technical and support functions?
10.
What are the vendor's support and service policies?
11.
Does the vendor provide online modem-based support?
12.
What are vendor's training programs and facilities?
13.
How many employees does the company have in development, technical support,
training, and commercial areas?
14.
Do the company's products have user groups? How are they organized?
15.
Who are the technical and business partners of the vendor?
16.
What is the company's strategy for industry-speciic solutions?
17.
Is the vendor itself ready to implement the CRM package within the company?
