Database Reference
In-Depth Information
2.2.1.3 Query Management System
This system provides extensive querying facilities on the system details stored in the applica-
tion repository (and data dictionary). These details include process information, entities, data
tables, programs, and also the data stored in the tables of the application database. This query
management system enables the painting of query screens; the specification of tables to be
accessed, fields to be displayed, and their sequences; the selection of a set of records to be dis-
played; and so on.
2.2.1.4 Report Management System
This report management system is similar to the query management system, except that it per-
mits the queried information to be printed for reference. It defines customized reports for specific
requirements of the company related to preprinted documents like purchase orders and invoices.
It provides advanced features for rapidly programming break totals, page breaks, line details, and
so on within a report.
2.2.1.5 Configuration Management System
This permits the CRM to be configured to the specific organizational structure of a company. This
may include the physical locations, operational divisions, profit/loss (P/L) entities and accounts,
the fiscal period, the taxation and discount structures, and the categories of customers, suppliers,
and products. All subsequent reporting and analyses are based on the details of configuration
defined at the time of inception. This system also customizes the CRM system to embody the
various functions and processes specific to an enterprise.
2.2.1.6 Change Management System
This system provides the facility to register, release, and control all changes introduced into the
system. This permits control over system components being changed or tested and those that are
released in the production environment for access and use by all. It also enables gathering and
monitoring details on dates, persons, and the duration required for affecting changes. This helps
both in the security and in the productivity of the CRM operations.
2.2.1.7 Version Management System
This system provides facilities to keep track of the current versions of the various systems con-
stituting the CRM. This enables prompt diagnosis of any malfunction that may arise because of
incompatible systems, wrong interfaces, noncompliant systems, and so on.
2.2.1.8 Application Programming Interface (API) System
This system provides facilities for a standardized interface of the CRM to upload or download
data from legacy systems; specific application systems like supply chain management (SCM), cus-
tomer relationship management (CRM), and electronic data interchange (EDI); high-end project
management systems; or scientific and industrial application systems. These interfaces could be
in batch or asynchronous modes or, for ongoing operations, in synchronous mode. Even multiple
