Sustainable Supply Chain Management in Urban Logistics - Sustainable Urban Logistics: Concepts, Methods and Information Systems - page 33

Table 1 Pollution gains of urban transport in Padova's city centre ZTL with respect to 2003
(including Cityporto)
Polluting emission 2006 2007 2008 2009

Greenhouse gas emission gains -67 % -67 % -68 % -67 %

NOx emission gain -70 % -70 % -71 % -70 %

Particle emission gains -60 % -61 % -62 % -61 %

Number of vehicles of Cityporto 9 9 9 9

but they can be considered as internal stakeholders in an organisation point of
view. This situation leads to a huge autonomy of the vehicle drivers because the
routes are managed manually and the vehicles are loaded by their own drivers.
The platform operators are assuring the administrative and warehousing activities.
In fact, the relation between the drivers and the retailers is very good. During the
visit, a follow-up of a route was made, and four retailers were quickly inter-
viewed. They agree that the service is efficient and the human relations are good.
Moreover, the logistics advisor has also commercial and customers' relations
functions.
The environmental performance leads to a quality image that is reinforced by
the social/societal aspects explained above. Moreover, the good relations with the
customers and the operability of the information system have leaded to a trans-
ferability of Cityporto to other cities. So, in 2007, Modena adopted the Cityporto
system, and in 2009, Como and Abano Terme, other medium Italian cities, started
a city logistics system derived from Cityporto's know-how. Moreover, other two
similar cities, Aosta and Rovigo, are in a study phase to integrate what Cityporto
expects will become a network of city logistics solutions that follow the same
model and the same information system.
As seen above, the social/societal impact can be appreciated not only on the
environmental aspects, but also on the economic performance and on standardi-
sation questions (the Cityporto network), which lead to a strong relation between
customers and city logistics services. Moreover, a city logistics system is con-
nected to a city, avoiding competition and concurrence questions between the
different systems. For these reasons, partnerships not only between city logistics
systems and customers but also with other city logistics systems are primordial to
develop efficient urban freight solutions. Currently, long-term partnerships with
local wine producers and a big drinks distribution company are settled.
Recently, a documentary video of Cityporto has been made by the Centre-Ville
en Mouvement association (Stefan 2009 ). During the making-of, several inter-
views with the retailers dealing with Cityporto have been undertaken. Most
retailers are satisfied of this delivery service, which is more personalised than the
classical systems.