Knowledge Sharing Online - Information Communication Technologies for Human Services Education and Delivery - page 232

and knowledge among people form the basis of
online knowledge sharing. This chapter is divided
into four sections. The first section outlines how
knowledge sharing online is performed and in-
cludes examples from four major online media
organizations. These organizations were chosen
because of the real world context they offer. Read-
ers are encouraged to incorporate their own past
experiences with these organizations and consider
how they engage in online knowledge sharing.
The second section demonstrates successful ap-
plications of knowledge sharing drawn from the
field of marketing, and highlights the potential
for the application of this knowledge to health
and human services education. The third section
presents the theoretical concepts based on diffu-
sion of innovations research including electronic
word of mouth (e-WOM) and viral marketing.
Although the research reviewed in this chapter
is derived from marketing studies, it provides a
useful theoretical framework for understanding
online knowledge sharing for health promotion and
community education. Specific factors that con-
tribute to stimulating online knowledge sharing are
presented. The last section proposes e-Mavenism
as a model for online knowledge sharing for health
promotion and community education.

States alone there are well over 100 million daily
e-mail users. (Phelps, Lewis, Mobilio, Perry, &
Raman, 2005) This is a testament to how active
users are in terms of mediated interpersonal com-
munication and highlights the extent to which
people are sharing knowledge and information
with each other online. E-mail lowers the costs
associated with communication, allows people
to share information with others in their social
network and affords users the power to easily dis-
seminate persuasive messages.After all, receiving
messages from friends about products, services
or ideas is the core of word of mouth advertising.
Given the popularity of e-mail and the potential
for knowledge sharing, it is not surprising that
organizations are interested in learning more about
the antecedents of this behavior.
Pass-along behavior is the most representative
process of knowledge sharing via e-mail and is
defined as the forwarding of messages received
previously (Phelps et al., 2005). This behavior
is the mechanism by which people share vast
amounts of knowledge and information via e-mail
and can also be understood as a form of online
knowledge sharing. Furthermore, knowledge shar-
ing via e-mail among peers is persuasive. Phelps
et al. (2005) found that e-mail users viewed mes-
sages forwarded by their peers as more credible
than commercial messages in mass media. This
is a product of the personal connection and sense
of trust between senders and receivers which is
absent in traditional mass media advertising.
“Blogs” are a contemporary version of tra-
ditional personal journals and are very popular.
People have a long history of appropriating
technology to fulfill specific goals. With regard
to Internet-based communication technologies,
these goals have typically been interpersonal in
nature. It is not surprising, then, that blogs have
also been widely adopted by users for interper-
sonal ends. Herring, Scheidt, Bonus, and Wright
(2004) examined a random sample of blogs and
classified more than 70 per cent as personal
journals, in which users posted content generally

knoWleDge SHaring online

Various types of online ICT tools facilitate knowl-
edge sharing. Those most closely associated with
knowledge sharing are interactive and often inter-
personal media such as e-mail, blogs (weblogs),
virtual communities, and online video sharing
media. E-mail is the most frequently used online
medium and has been evaluated as an interactive
tool containing the most powerful potential for
knowledge sharing online. For example, Fallows
(2008) used national-level survey data (n = 2,251)
to investigate Internet use and found that over 60
per cent of Internet users send and receive e-mail
daily. It has been estimated that in the United