Information Technology Reference
In-Depth Information
Figure 2. Individual and case file information
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What questions do we have about our ser-
which is unique to every agency and pro-
gram. What we are trying to achieve should
fit with agency plans, funding submissions
and formal evaluations.
How do we demonstrate the effective-
vices to clients and community and how do
we measure the work we do? At the most
simple level these questions relate to per-
formance monitoring. The issues for con-
sideration are what information is collected
and how do we interpret the information in
the agency.
What are trying to achieve in our agency?
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ness of our intervention and use these re-
sults to change services? This is a research
question. This process can be more com-
plicated and exhaustive when combined
with complex analytical and interpretative
approaches.
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This is a deliberate question about the in-
tentions of programs and services, and ex-
pectations about the outcomes we hope to
accomplish. These simple questions link to
the idea of the program logic model, a map
We therefore have four types of questions:
exploratory, monitoring and interpretative, in-
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