Information Technology Reference
In-Depth Information
Table 1. Range of information for collection
Individual profile
Demographic information
Collateral contact
information
Billing / account information
First / last name
Date of birth
Gender
Address
Post code
Country
Phone details
Site of service
Contact instructions
Referral source
Educational attainment
Employment status
Occupational type
Income source
Income range
New Australian
Country of birth
Citizenship status
Full name
Relationship
Organization
Address
Post code
Phone
Total invoiced
Total applied receipts
Total unapplied receipts
Total applied write offs
Balance
Transaction history
Debits
Credits
Outcomes evaluation infor-
mation
Pre-enrollment information
File attachments
Employment /
school information
Employer name
Work contact
Address
Phone
Email
Work comments
Pre / mid / post stage evaluation
Surveys completed
Reasons for waiting
Waiting for program
Waiting for worker
Comments
Waiting since
Letters
Reports
Documents of any data type
WHere to Start?
able to invoice and record payments, track billable
services and provide for single and batch invoicing
and provide summary financial information.
Information domains provide a conceptual frame-
work for the collection of standard demographic
and user defined information. This is the easy part
of the journey. The transition from information
collection to management and utilization of this
information is more challenging for agencies. The
transition from data collection to using data for
monitoring and analysis of programs should not
be feared by administrators or practitioners. It is
helpful to start with some very simple questions
and link these ideas to concepts and strategies in
the literature.
information DomainS
Although the Penelope case management informa-
tion system provides information about individuals
and cases that can enable practitioners to manage
their case loads effectively and efficiently, the
system, more importantly allows aggregation
of information into many domains. Put simply
information is collected about individual clients
at the case level, program and services level and
at the activity level. These information domains
with examples of associated outcomes are illus-
trated in Table 2.
Aggregated data allows agencies to use data
in a variety of different ways to serve the needs
of clients, management of human and financial
resources, assessing client satisfaction, program
planning and managing funding requirements.
Given its simplicity of use the package presents
may opportunities for agencies.
•
What are our questions about our programs?
Practitioners have exploratory questions
about the services provided and admin-
istrators have questions about the use of
agency resources to deliver these programs.
Both have questions about clients, services
to community and policy. These are who,
what, how and why questions. They are the
questions of interest to the agency and not
questions imposed by funders.
Search WWH ::
Custom Search