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Figure 3. Looking for work
usability testing
resource and were able to relate to the characters
in the various Video On Demand vignettes. The
prototype was launched at a Mental Health Con-
ference run by the psychiatric disability support
sector. This conference attracts a large number of
consumers and carers as well as service providers
in vocational rehabilitation. A display was set up
in the foyer with people able to use e-WRAP at
their leisure. Members of the project team were
able to observe how people used the navigation
system as well as seeking informal and formal
feedback. Participants who identified themselves
as users, carers, workers, students or academics
A pilot study of e-WRAP was executed over a
four month period. Arrangements were made
with users to test system components as they
were finished progressively. Specific goals were
set at each stage of testing to assess; usability
problems, user performance in terms of navigation,
successful completion of tasks, speed and levels
of satisfaction. Preliminary qualitative feedback,
including that of several people who were not
regular users of computers, was very positive.
They found the system easy to use and a helpful
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