Developing Information Communication Technologies for the Human Services - Information Communication Technologies for Human Services Education and Delivery - page 163

Figure 2. Persona of Jill

for a wider range of contingency factors in the
scenarios developed.

concerns when looking for work and use of ICT.
Full scale task scenarios were used to assist Jill
achieve particular tasks. For instance, Jill did not
have suitable clothes to wear to interviews leading
to an additional design feature of information on
clothing banks. Elaborated scenarios were written
for the five key tasks of “looking, applying, start-

Scenarios

A mapping process assisted in the development of
scenarios by identifying Jill's needs, interests and