Trustworthy Digital Images and the Cloud: Early Findings of the Records in the Cloud Project - Challenges of Information Management Beyond the Cloud - page 49

All the organizations in the study that use cloud computing are utilizing the public
cloud service model. Of these organizations, only a small percentage negotiated a
service-level agreement (i.e., terms and conditions) with their provider (Fig. 5).

Yes 14

No 25

0 5 10 15 20 25 30

Total Responses 39

Fig. 5. Did your organization negotiate a service-level agreement rather than accepting the
provider's standard agreement?

The organizations that did negotiate a service-level agreement with the cloud
service provider prioritized ownership of data and metadata, backup and recovery,
and the appropriateness of technology and security (Fig. 6).

Other 3

Multi-tenancy disclosure

3

Information management 7

Location of cloud servers 7

Legal hold or e-discovery

8

Retention and destruction of… 8

Backup and recovery 12

Appropriateness of…

12

Ownership of data and… 13

0 2 4 6 8 10 12 14

Responses

Fig. 6. When your organization negotiated a service-level agreement with the cloud service
provider, which issues were important to your organization? (Select all that apply)

4 Early Findings and Discussion

The early findings of the Records in the Cloud User Survey reflect opinions expressed
in the literature on cloud computing, mainly that adoption is being driven by