Information Technology Reference
In-Depth Information
Chapter 1
A Technology for Pattern-
Based Process Design
and its Application to
Collaboration Engineering
Gwendolyn L. Kolfschoten
Delft University of Technology, The Netherlands
Robert O. Briggs
University of Nebraska at Omaha, USA
Gert-Jan de Vreede
University of Nebraska at Omaha, USA
Delft University of Technology, The Netherlands
AbstrACt
As many business processes are collaborative in nature, process leaders or process managers play a
pivotal role designing collaboration processes for organization. To support the design task of creating
a new collaborative business process, best practices or design patterns can be used as building blocks.
For such purposes, a library of design patterns and guidelines would be useful, not only to capture
the best practices for different activities in the process in a database, but to also offer the users of this
database support in selecting and combining such patterns, and in creating the process design. This
chapter describes the requirements for a tool for pattern based collaboration process design, specifically
for design efforts following the Collaboration Engineering approach.
1. introduCtion
predominantly involve collaborative work practices.
A work practice is a set of actions carried out re-
peatedly to accomplish a particular organizational
task (Briggs, Kolfschoten, Vreede, & Dean, 2006).
A task is said to be collaborative if its successful
completion depends on joint effort among multiple
individuals. Process design and deployment has
With collaboration and team work becoming the
organizational norm to innovate and create value
(Frost & Sullivan, 2007), new business processes
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