Information Technology Reference
In-Depth Information
Chapter 2
Appropriating Heuristic
Evaluation for Mobile
Computing
E. Bertini
University of Fribourg, Switzerland
T. Catarci
University of Rome “La Sapienza,” Italy
A. Dix
Lancaster University, UK
S. Gabrielli
University of Udine, Italy
S. Kimani
Jomo Kenyatta University of Agriculture and Technology, Kenya
G. Santucci
University of Rome “La Sapienza,” Italy
ABSTRACT
Heuristic evaluation has proven popular for desktop and web interfaces, both in practical design and as
a research topic. Compared to full user studies, heuristic evaluation can be highly cost-effective, allow-
ing a large proportion of usability flaws to be detected ahead of full development with limited resource
investment. Mobile computing shares many usability issues with more conventional interfaces. However,
it also poses particular problems for usability evaluation related to aspects such as limited screen real
estate, intermittent user attention, and contextual factors. This article describes a modified collection
of usability heuristics that are designed to be appropriate for evaluation in mobile computing. They
have been systematically derived from extensive literature and empirically validated. They therefore
offer a sound basis for heuristic-based evaluation in mobile computing. Besides introducing the reader
to the practical use of heuristic evaluation, the article also closes with a description of potential future
research in the area.
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