Touch-Based Access to Mobile Internet - Human-Computer Interaction and Innovation in Handheld, Mobile and Wearable Technologies - page 246

Figure 8. The three most interesting control points of Amazing NFC according to the web survey (n=81)

bikes in all weathers. During some lessons, the
weather was cold, rainy and windy. Also, as the
lesson lasted approximately three hours, some
pupils started to get tired. Therefore, the bus ride
was experienced as a welcome change. At the
Zoological museum, the pupils were instructed
to see the animals on display, and consume Mobile
Internet content about the animals through tags
attached to the displays (see Figure 9). When
compared to other control points, there was
clearly more activity required and interaction with
the environment. The average time used for the
visit was the longest during the lesson, and the
Mobile Internet content and related questions
integrated seamlessly with the physical activities
required and the context of use. Our findings
indicate that the Mobile Internet user experience
successfully supported and enhanced the museum
visit user experience. At most control points, the
pupils were only required to quickly visit the
entrance hall of a public building for reading the
Mobile Internet content to answer the question.
In these cases, the physical experience and social
context of the location did not successfully inte-
grate with the Mobile Internet content provided,
as the pupils did not really interact and experience
the space and environment they visited.
In the information tag trial, which lasted for a
longer period, the usage was clearly most frequent
at the beginning of the trial, and rather quickly
faded with time. The users explained this phe-
nomenon most often by highlighting the static
nature of the content. When they had seen the

content once, it did not interest them anymore.
This may also explain the popularity of the news
service since it was frequently updated.
Table 7 summarizes the findings related to
content.

Technical Problems

Some users were annoyed by the long download
times of the content. Especially, at the theatre the
download times could be inconveniently long, as
the structure of the building impaired the capacity
of the wireless network available, and the video
content provided needed more network capacity
than most commonly used Mobile Internet pages
containing primarily text and small pictures.
Perhaps because of the long download times of
video and pictures, text was the preferred format

Figure 9. A pupil touching an Amazing NFC tag
at the Zoological museum