Information Technology Reference
In-Depth Information
Table 2. Behavioral classifications
Classification of Physical Contexts of
Use
Info Seeking
Action Support (AS)
1. Status Checking
5. In-the-Moment
We found, based on Part-One data, that participants
used the mobile Web in ten distinct physical set-
tings (in order of reported frequency):
Context 1. On Transit:
While waiting for
transit (examples: a bus or taxi, or during the bus
or taxi trip).
Context 2. Walking:
Walking with the phone
in hand, simultaneously accessing the Web.
Context 3. At Work:
During the workday,
either while on break in a separate break area or
while at the desk or other worksite.
Context 4. Service Facility:
In restaurants,
cafes, bars, or fast-food outlets, sometimes while
in line to order and sometimes after being served;
in nail or hair salons or other personal-services
facilities, during gaps in the activity.
Context 5. Store:
In a store (example: a gro-
cery or retail store), sometimes while waiting and
sometimes in support of the task at hand (example:
checking on the ingredients needed to prepare a
specific recipe).
Context 6. Recreation Site:
At recreation sites
(example: bowling alley or ball park).
Context 7. At Home:
At the participant's own
home, even when he/she was located close to a
desktop computer.
Context 8. Other's Home:
While a visitor
at someone else's home. We saw three different
scenarios: all members of the group present were
pursuing separate activities; all members of the
group were interacting together (example: shar-
ing pictures); or the phone user was accessing the
Web separate from a group activity (example: at
a family dinner).
Context 9. Car Driver:
Reported both for
situations when the car was stopped and when
the car was actually moving. For the moving-car
context, use was often described as interleaved
with driving rather than simultaneous (example:
at one point, entering a URL, then at a later point,
looking at the result).
2. Browsing
6. Planning
3. Information Gathering
Info Exchange
4. Fact Checking
7. Transaction
8. Communication
Behavior 2. Browsing:
Trolling for new in-
formation of interest without any apparent goal.
Example: following site links selected on the fly.
Behavior 3. Information Gathering:
Looking
up information about a given general topic. Ex-
amples: searching multiple sources about a band;
seeking information for the common interests of
a social group.
Behavior 4. Fact Checking:
Checking or
validating a specific piece of static information.
Examples: who starred in a movie; the definition
of a word; sports scores (after the game is over).
Behavior 5. Action Support/In-the-Moment:
Seeking information to aid the immediate course
of action. Examples: checking to see the movies/
times while walking to the local theater; looking
up the driving directions for a business to run the
next errand.
Behavior 6. Action Support/Planning:
Seek-
ing information to aid events beyond the immediate
course of action. Examples: picking a movie to
attend tomorrow night; checking the weather for
a weekend trip.
Behavior 7. Transaction:
Exchanging in-
formation with another person or an institution
to conduct an exchange of financial resources,
goods, or services. Examples: an e-commerce
purchase or bank transfer.
Behavior 8. Communication:
Engaging in a
two-way sharing of information with another per-
son or group. Examples: communicating through
e-mail; using social networking sites to respond to
others' posts; posting a picture/text to be shared.
Search WWH ::
Custom Search